Return Policy

Last Update:

Dear Valued Customers,

At Metaggio, we take great pride in the quality and craftsmanship of our furniture, artwork, and stones. Each piece is carefully curated or crafted to ensure it meets our high standards and resonates with the unique preferences of our clientele.

  • Understanding Our No-Return Policy:

    • Due to the unique nature and value of our products, we maintain a no-return policy. Many of our items are one-of-a-kind, custom made, or have been specially selected for their quality and uniqueness. This policy also ensures the integrity and exclusivity of our collection, offering pieces that truly stand out.
  • Making Your Purchase with Confidence:

    • We understand the importance of making an informed decision and are committed to providing you with all the necessary information and support before your purchase. Here’s how we aim to assist you in choosing the right piece for your space:
    • Detailed Descriptions and Images: Each product listing offers detailed descriptions, high-quality images, and specific measurements to help you understand the look and feel of the item.
    • Personalized Consultations: Our dedicated team is available for personalized consultations to answer any questions you may have about a piece, helping you make the perfect choice for your home or space.
    • Quality Assurance: Every item is thoroughly inspected before shipment to ensure it meets our quality standards and is exactly as described on our website.
  • Damages or Issues:

    • In the rare event that an item arrives damaged or is significantly different from its description on our website, we urge you to contact us within [specify time frame, e.g., 48 hours] of delivery. We are dedicated to addressing and resolving any issues to your satisfaction.
    • Contact Us: Please reach out to our customer service team at [contact information] with detailed information about the issue and photographs of the item. We will work closely with you to evaluate the situation and offer an appropriate resolution, such as a replacement or repair when feasible.
  • Your Satisfaction Is Our Priority:

    • While we cannot accept returns, your satisfaction remains our highest priority. We believe in the beauty and quality of our products and are here to ensure you have a positive and confident shopping experience with us.
    • Thank you for choosing Metaggio for your home and space. We look forward to bringing beauty and inspiration into your life with our carefully selected pieces.
    • Warm regards,
    • The Metaggio Team